Hello. We are Green Weka Products and Services Ltd (called we, us or our below). Here are our Product Terms of Sale (called Terms below) that apply to any product (called a Product below) you (called you or your below) buy from our website. You must accept these Terms by ticking the box when you place your order.

How to place Product orders

  • To place an order you need to provide us your details. Please only provide your own, accurate details so we can make sure your Products get to you.
  • You place an order by selecting your Products and making payment at the checkout. Your order is accepted by us when we send you email confirmation of your order.

Purchase limits

  • We may limit the total number of a Product you can purchase in one transaction.
  • We may sometimes be unable to fulfil your order, or need to cancel your order, for example if a Product is out of stock or your payment is unsuccessful. If payment has been processed, we will refund you using the same payment method. We are not responsible for any failure to fulfil an order or any order cancellations, except as required by law.

Product delivery

  • We will dispatch a Product after we receive payment. We may dispatch your order in one delivery or in instalments.
  • We use a third-party courier service to deliver our Products.
  • We will provide you an expected delivery time frame when you place your order. Please contact us if you have not received your Product(s) within this timeframe so we can help track it down. Please note all delivery times we give are estimates only.
  • You must accept a Product even if it is delivered outside the delivery window we have estimated. If you refuse delivery, we may charge extra for redelivery or storage.
  • If a Product is lost or damaged in transit, we will offer you a replacement or refund.
  • Products are only available for delivery in New Zealand and Australia. Products can only be delivered to street addresses (not PO Box addresses).
  • If there is an error with your delivery details, please contact us so we can try to change the details. If it is too late to change the details, there may be a delay to the delivery of your Product and we may charge a re-delivery fee.

After delivery

  • Delivery is complete when a Product has been delivered to the address you provided or your delivery person picks it up (if you arrange delivery separately).
  • After delivery, you are responsible for the Product (and you will need to obtain any insurance you need).

Product returns and exchanges

  • You may return a Product if it is faulty, for example, if it does not meet our guarantees, or it is not what you ordered. Please let us know of any Product faults as soon as possible by emailing info@greenweka.co.nz and describing the fault. Please include the order number and photos of the fault (if possible). We may also ask you to send the Product back to us and, if the Product is confirmed as faulty or incorrect, we will refund you any postage fees.
  • If the fault is not substantial and can be remedied, we will choose to provide you with a replacement, repair or refund. If the fault is substantial and cannot be remedied, you are entitled to choose a refund or replacement. Any refunds will be provided to the original payment method.
  • We offer refunds for Products if they are returned within 30 days business days of purchase, unused and in original packaging (if relevant).
  • Please refer to our full Return Policy for more information

Pricing

  • All prices displayed on the website are in NZ dollars and are inclusive of any goods and services tax payable under the New Zealand Goods and Services Tax Act 1985 on sales of the Products.
  • Prices are subject to change. If we become aware of an error with a displayed price, we will fix it as soon as possible. All prices are as shown on the website unless we have made an obvious mistake with a price. If there is an obvious mistake (such as we have charged much less than what the price should have been), we may cancel an order you have placed.
  • Delivery charges are calculated on the subtotal of your order (less any discount or reduction due to promotional pricing) when you check out. We will tell you the delivery charge before you pay. Delivery charges may vary depending on the delivery address you provide and the total amount you spend.

Promotions

  • We may sometimes offer a lower price for a Product for a set period of time. The following terms apply to promotions:
    • A promotion will usually finish at the end of the promotion period or when stock is sold out (whatever happens first). However, we may choose to end a promotion early. We may sometimes run a short promotion without an expiry date (eg. to clear stock).
    • All promotion dates and times are New Zealand standard time.
    • If a promotion has a minimum purchase requirement, GST and delivery fees will not count towards the minimum purchase amount.
  • To use a discount code, you must meet the requirements of the promotion (as set out in the promotion). A discount code cannot be transferred to another customer, is only valid for the stated period (unless cancelled earlier by us) and cannot be resold or exchanged for cash. You can only use one discount code per order.
  • Additional terms and conditions may also apply to promotions and giveaways, we will post these on our website.

Payment

  • You must pay for your Products including all delivery charges before we will send them to you.
  • You can pay using AfterPay, by internet banking transfer, Mastercard, Paypal and Visa.
  • You may be directed to the payment provider’s website to complete payment. Their terms and conditions will also apply to your transaction.

Your responsibility for Product use

  • You must only use a Product for its intended purpose and you must comply with any instructions on a Product or its packaging. If you use a Product for any other purpose, you take responsibility for the result.
  • If a Product is subject to a recall or ban, you must follow any reasonable instructions we provide (which may include returning or destroying a Product) and usually we will provide you a refund.

Our Product Guarantees

We guarantee all Products will:

  • be of an acceptable quality
  • last for a reasonable amount of time, and
  • be fit for any purpose described on the packaging (or that we have otherwise told you), and correspond with any description, sample or demonstration provided.

What we can’t guarantee

  • We always aim to show Products and measurements accurately on the website but sizes, colours, textures, packaging and measurements may differ from what is displayed.
  • Other than as set out in these Terms, or required by law, we do not provide any warranties or guarantees for our Products. You are responsible for choosing the correct product for your purposes.

Your rights under Consumer Law

  • If you are in New Zealand and a consumer of our Products (for your personal use), you have certain rights under the New Zealand Consumer Guarantees Act 1993 (CGA), the Fair Trading Act 1986 and other New Zealand consumer law (Consumer Law). If we have not met our obligations to you under Consumer Law, you may be entitled to remedies. Nothing in these Terms excludes, restricts or modifies your rights under Consumer Law. You and we agree the CGA does not apply to any Products you purchase for commercial or business purposes.
  • We will not pay you any more than we are required to under Consumer Law for any costs or other loss you experience related to any Products you purchase from our website.

When you must cover us for our loss

You must pay us the full amount of any costs or loss we experience because of your use of our Products, or your breach of these Terms. This includes where another person makes a legal claim against us for something you do.

Changes to the Terms

We may change these Terms at any time by posting the new Terms on the website. The new Terms will apply to any Products purchased after the new Terms are uploaded. You should check the latest version of the Terms before you purchase any Products.   

Our other terms

Our Website Terms (available at www.greenweka.co.nz) also apply to your use of the website. Our privacy policy (available at www.greenweka.co.nz) sets out our commitments regarding personal information we collect from you.

The law that applies to these Terms

New Zealand law applies to these Terms. Any dispute relating to these Terms that we cannot resolve with you must be resolved in the New Zealand courts. Although the website may be accessed from countries outside New Zealand, we cannot guarantee the Products comply with the laws in any country other than New Zealand.