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STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How long does shipping take?

Shipping times vary depending on your location. Orders are typically processed within 1–2 business days, and delivery usually takes 3–7 business days.

Do you offer international shipping?

No we do not ship internationally except for our Darwin's Grips and DryWarp covers we can supply into Australia.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment.

How do I request a refund?

To request a refund, please contact our support team with your order number. Once your return is approved and received, refunds are processed within 5–7 business days.

Is my payment information secure?

Yes, all transactions are encrypted and processed through secure payment gateways to ensure your data is protected.

Can I cancel my order?

Orders can be canceled before they are shipped. Once shipped, cancellation is not possible, but you may initiate a return after delivery.

What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos, and we’ll resolve the issue promptly.

How can I contact customer support?

You can reach us via email, our contact form or by phone .We aim to respond within  24 hours during standard New Zealand business hours.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

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